Trisun Priority Support
Here, at Trisun, we recognise the significance of providing dependable assistance for your business systems. Our Priority Support offerings encompass a range of supported applications, servers, desktops, and websites.
Monthly Dedicated Support Bucket
For our valued Priority Support Clients, we offer a way to manage system maintenance and improvements based on their needs. By purchasing a set of maintenance hours, you can proactively ensure that your systems are optimised and functioning effectively.
Dedicated Support Team
One of the benefits of being a Priority Support Client is having a support team assigned to your account. This team is highly knowledgeable about your systems, which leads to issue resolution, proactive troubleshooting and overall improved efficiency. With a support team at your disposal, you can expect responsive assistance whenever needed.
Continuous System Enhancements
As a Priority Support Client, you will also enjoy system enhancements. By allocating support hours towards addressing feature updates and system improvements, we make sure that your systems stay up-to-date and aligned with your evolving business requirements.
Billing Flexibility
Trisun provides flexible billing options to accommodate your preferences:
- Fixed Monthly Billing: Available with Trisun Priority Support.
- Pay-as-you-go Billing (Time and Material): Available with Trisun Basic Support.
Continuous Health Checks on the System
At Trisun, we conduct health checks for all hosted systems. This proactive process guarantees system availability and adherence to performance standards as initially designed. It's our way of ensuring that your systems consistently operate at their level.
Access to an Online Ticketing System
All Trisun Priority Support Clients have access to our user Online Ticketing System. Our platform is designed to make it easy for users to submit support requests. It offers features like tracking so you can monitor the issue resolution progress. We take responsibility for addressing your concerns and ensuring accountability.
Guaranteed Response Times
We are dedicated to providing prompt support to all our clients. For Trisun Priority Support clients, we offer guaranteed response times supported by Service Level Agreements (SLAs) based on the severity of the issue. For Basic Support clients, we efficiently. Respond to requests within the SLA guarantees.
We Create digital products That Make people’s Lives More Easier.
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How We Work
We're committed to delivering the best to our clients, from the initial business idea to the final launch of the software. We think carefully about what we do, why we do it, and how we can do it better. Our simple and proven process exemplifies this approach.
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